Frequently Asked Questions
Everything you need to know about your Ketone-IQ® apparel and accessories.
What is the standard shipping time for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If you need a different size, we provide free exchanges to ensure you get the perfect fit.
How should I care for my Ketone-IQ® performance wear?
To maintain the integrity of the fabric and prints, we recommend machine washing cold with like colors and tumble drying on low. Avoid using bleach or ironing directly on graphic designs.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Shop Pay.